Donna Fluss and Craig Shambaugh are having a webinar on 'Building a Multi-Channel Contact Center in the Era of Social Networking'.
According to Donna and Craig, this webinar will address how to build a multi-channel contact center in the era of social networking.
As per Donna and Craig, the webinar will focus on the following:
- A description of the new multi-channel contact center
- A review of the emerging channels and the year they are expected to become essential to leading verticals: financial services, telecom, retailing, high-tech, travel, government and education
- The impact of social networking on contact center operations and technology
- And Much More..
Webinar Details:
Key Persons: Donna Fluss and Craig Shambaugh
Webinar Topic:Building a Multi-Channel Contact Center in the Era of Social Networking.
Date and Time: Thursday, August 13, 2009 2.00 P.M. EST.
Register at: http://tinyurl.com/klx4dj
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