Boost Customer Satisfaction and Loyalty with Team Collaboration

According to H.R.Shiever of Citrix Online, keeping customers satisfied and loyal means efficiently resolving technical problems.

But when the issue isn't clear or the fix beyond the individual rep's experience, the team needs to step in.

It's time for a collaboration-enabled remote support that delivers.

This new white paper examines key challenges facing customer support organizations and explores the many advantages of collaborative remote support, including ad hoc training, faster first-contact resolution and an improved customer experience.

Download the white paper to learn:
-Why customer expectations are on the rise

-How collaborative remote support improves first-contact resolution, customer satisfaction and loyalty

-What to look for in a collaborative remote-support solution

-And Much More.

Download the White Paper Team Collaboration for First–Contact Resolution