Mike Burke is having a free webinar on ‘Internal Monitoring Isn’t Enough – Treat Yourself Like a Customer – Remote Availability and Performance Monitoring from IQ Services’.
According to Mike, this webinar will teach the following:
-Types of solutions that can by remotely monitored
-Kinds of issues commonly identified by RAPM
-Frequency of issues detected, including access failures, dropped calls, host downs/unavailables, and unacceptable performance
-How issues with technology impact agent productivity in the contact center
-Monitoring tactics that make sense for TDM & IP solutions
Webinar Details:
Key Person: Mike Burke
Webinar Topic: Internal Monitoring Isn’t Enough – Treat Yourself Like a Customer – Remote Availability and Performance Monitoring from IQ Services
Date and Time: Tuesday, March 16, 2010 2.00 P.M. EST.
Register for Remote Availability and Performance Monitoring from IQ Services Free Webinar
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