According to H.R. Shiever of Citrix Online, support professionals have never assisted a more geographically distributed group of end users, all expecting easy, quick fixes.
The demand for remote support keeps mounting but now it's as wide as the world is round.
Hear Brenda Dentinger, product marketing manager for GoToAssist, discuss today's greatest remote-support challenges and the solutions delivered by Citrix® GoToAssist® Corporate™.
'Many support products lack the advanced reporting and quality assurance tools that can really take their team to the next level.'- Brenda Dentinger
Listen to the podcast to learn about these critical GoToAssist Corporate tools:
-Session Transfer - allows agents to seamlessly transfer live sessions, reducing the need for callbacks
-Team Collaboration - gives users a single point of contact, while also permitting ad-hoc on-the-job training
-Data Replicator - enables you to permanently archive session data and integrate it with CRM applications
-And more...
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