According to H.R. Shiever, Citrix Online, Remote-Support technology is a powerful tool for support delivery.
With it, technicians can access the users' desktop to effectively diagnose and resolve the issues. But to yield maximum advantage, the remote-support technology must be applied to the right type of problems.
This ServiceXRG white paper explores 5 strategic applications of remote support that yield maximum benefit and how to measure their business impact.
Download the white paper to learn:
-5 practical applications of remote support
-How to effectively measure each application's success
-Why there's no 'one size fits all' when it comes to remote support
-And more...
Download White Paper Applying Remote Support Technology for Maximum Impact
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