Building a Multi Channel Contact Center Webinar

Donna Fluss and Craig Shambaugh are having a webinar on 'Building a Multi-Channel Contact Center in the Era of Social Networking'.

According to Donna and Craig, this webinar will address how to build a multi-channel contact center in the era of social networking.

As per Donna and Craig, the webinar will focus on the following:
- A description of the new multi-channel contact center

- A review of the emerging channels and the year they are expected to become essential to leading verticals: financial services, telecom, retailing, high-tech, travel, government and education

- The impact of social networking on contact center operations and technology

- And Much More..

Webinar Details:
Key Persons: Donna Fluss and Craig Shambaugh

Webinar Topic:Building a Multi-Channel Contact Center in the Era of Social Networking.

Date and Time: Thursday, August 13, 2009 2.00 P.M. EST.

Register at: http://tinyurl.com/klx4dj