Rich Gallagher is having a webinar on ‘The Power of 30 Seconds: Best Practices for Exceptional Support’.
According to Gallagher, this webinar will share best practices strategies for building a solid rapport in 30 seconds setting expectations and defusing hostility.
As per Gallagher, this webinar will teach the following:
-Create steps for managing the first 30 seconds of a support transaction.
-Set customer expectations, establish trust and measure the effectiveness of the interaction.
-Leverage remote-support technology to quickly diagnose and resolve technical issues.
Webinar Details:
Key Persons: Rich Gallagher
Webinar Topic: The Power of 30 Seconds: Best Practices for Exceptional Support
Date and Time: Tuesday, August 11, 2009 11.00 A.M. IST.
Register at: http://tinyurl.com/mvghe9
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