Greg Smart is having a webinar on ‘Social Networking in the Contact Center’.
According to Greg, this webinar will teach how social networking sites like LinkedIn, Twitter and Facebook are impacting contact center industry and will also explore how to best use these sites in order to interact with customers in contact centers.
As per Greg, the webinar will teach the following:
-What is social networking?
-How does social networking relate to the contact center?
-How can I deal with social networking in my contact center?
-Will leveraging social networking make an impact on my customer’s experience with me?
-Who has done this and what has their experience been?
Webinar Details:
Key Person: Greg Smart
Webinar Topic: Social Networking in the Contact Center
Date and Time: Wednesday, June 09, 2010 2.00 P.M. EST.
Register for Social Networking in the Contact Center Greg Smart Webinar
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