According to H.R. Shiever of Citrix Online, even in the midst of a recession, companies continue to allocate funds for Web collaboration.
Technical support organizations, too, are leveraging Web collaboration to elevate service levels, reduce operational costs and outshine the competition.
This new TSIA white paper provides an overview of Web collaboration, explores how companies are utilising its capabilities within technical support and details its business value.
Download the white paper to learn:
•8 Web collaboration features and their applicability to tech support
•The business value of Web collaboration for your organisation and your customers
•TSIA recommendations for organisations adopting Web collaboration within a tech-support environment
•And more...
Download Leveraging the Web Collaboration Capabilities within Remote Support
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