According to H.R. Shiever of Citrix Online, Smart organizations are looking closely at IT service management in an effort to cut costs while boosting service delivery.
That means the demand for industry best practices -- such as those compiled by ITIL® -- is at an all-time high.
Watch this podcast to hear Forrester analyst and ITIL expert Evelyn Hubbert go beneath the buzz and identify the key processes and proven best practices that will significantly improve IT service delivery and support.
This is information you can put to immediate use to enhance customer satisfaction and impact the bottom line.
Listen to the podcast to learn:
•Which ITIL processes deserve the bulk of your attention
•How to leverage remote support to accelerate ITIL initiatives
•What key IT metrics you should be tracking
•And more...
Listen to the Podcast
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