Today remote support technology is a powerful tool for support delivery.
By using remote support, technicians can access the users’ desktop to effectively diagnose and resolve the issues.
But to yield maximum advantage the remote-support technology must be applied to the right type of problems.
According to H R Shiever of Citrix Systems Inc., this ServiceXRG white paper “Maximizing the Impact of Remote Support” explores 5 strategic applications of remote support that yield maximum benefit and how to measure their business impact.
The White Paper helps in learning:
-5 practical applications of remote support
-How to effectively measure each application’s success
-Why there’s no “one size fits all” when it comes to remote support
-And more...
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“Download Whitepaper 'Maximizing the Impact of Remote Support’.”
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